Frequently asked questions

General

About us

yesUndress is a space of absolute self-love and the only authorized platform for representing lingerie, swimwear and clothing by Love Jilty, bow o bow, WOW! panties, Baed Games and yesUndress brands.yesUndress is not just an online store where you can buy designer clothes and undergarments.

yesUndress means undressing not only the body, but also the soul. Undress beautifully.

What is yesUndress Secret Club?

yesUndress Secret Club isn't just the loyalty system for our customers. By joining the Сlub you receive a personalized card and get a unique promo code. The card is cumulative. Depending on amount of all orders with your promo code your discount level will increase. Also we will inform you about new secrets of the community, exclusive discounts, places of our events and other special offers. You will be the first to know about them and, of course, have individual participation conditions. Read more about yesUndress Secret Club here.

How can I join yesUndress Secret Club?

Getting yesUndress Secret Club card is free. You can fill in the form here and get your card by post. If you place an order at yesUndress, your personal card will be shipped with your order by default.

What is yesUndress Secret Blog?

yesUndress Secret Blog is a community where you can find out interesting information, news from the life of stars, useful tips, a horoscope and much more. You can follow the release of new blog articles here or on Instagram.

Where can I find updates about promotions?

You can always find our campaigns and discounts on Today's offers page. Also you can subscribe to our newsletter and be the first one we send special offers, discount campaigns & more.

How can I join rewards program?

You can earn points for your purchased items and spend them on your next purchase! All you need to do is register on site and make purchase. Next time you can spent your points to get discount. You can find more details on this page.

Account

Do I need an account to place an order?

No, you don't need an account to place an order. but if you do create an account, you will be able to save your address and card details for faster shopping, manage an order history and get all yesUndress client privileges.

How can I create an account?

You can create an account here or find the icon on top right corner of the website. You can register manually or using social networks like Facebook, Instagram, Google.

Product information

What is my size?

Products on yesUndress.com have their own size chart. You can find the ideal size according to your parameters using our Size guide. If you are unsure about it feel free to reach out to our Customer Care service.

How to choose the right items?

On our website you can find a special guide where you can choose underwear, swimwear and clothing specifically for your body type. On this page, you can define your body type by the description and go to the category where we have selected items just for you.

The product I want is out of stock, what do I do?

Some products on yesUndress.com are limited. If your preferred size isn’t shown on the product detail page, it is no longer in stock. You can leave your email to get notified in case your it is back in stock.

What is the best way to take care of my products?

Please handle your garments with love and care. Detailed Care guide you can find here.

Can I order a gift certificate?

Yes! You can order a gift card here and see how it will look like.

How can I contact Customer Care service?

Our Customer Care service will help you with all the questions that you have. The easiest way is to contact us via our live chat. You can find the icon on the right corner of the website, we will answer within a few minutes. Also you can contact us via email yes@yesundress.com or call us during our business hours 0 800 33 16 23 (business hours are 9:00 – 18:00 Monday – Friday).

Order

How can I place an order?

We only accept orders on the website yesUndress.com. To place an order add the items you like to your shopping cart, check the box "I AGREE WITH THE TERMS AND CONDITIONS" and click on the button "Check out". Fill in the fields in the "Information" section, select a shipping method and then a payment method. Click on the "Complete order" button. Your order has been completed!

Can I change/cancel my order?

When your order is placed, our warehouse begin to pack it right away to ensure it reaches you in good time. This means that you can change or cancel the order only immediately after placing the order. Otherwise, it may already be shipped.

How to check if the order has been confirmed?

Order confirmation sent automatically after you place the order. If you didn't receive an order confirmation, please check your spambox. In case you can't find your order confirmation in your spam box, please contact our Customer Care service.

How do I apply a discount code?

You can apply your discount code at the checkout. Enter your code at the "Gift card or discount code" field at checkout and press "Apply". Order price will be automatically recalculate.

How can I redeem my gift card on the website?

• Go to yesUndress.com and add the most beautiful items to your shopping cart;

• Enter your promo code as it is indicated on your card at the "Gift card or discount code" field at checkout;

• Press "Apply";

• Look forward to meeting beauty by yesUndress.

Shipping & Delivery

What shipping methods do you provide?

yesUndress ships to over 241 countries worldwide. Orders to Ukraine are shipped via Nova Poshta. More information about shipping and delivery you can find here.

When will I receive my order?

Your order will be delivered during business hours (9am – 5pm, Monday – Friday). Orders received and/or processed after that time will be processed the following business day. Business days are Monday - Friday. Orders received on Saturday and Sunday will be processed the following Monday. Our delivery time starts from the moment an order is accepted and may include a 3 working days period where your items will be processed and dispatched by our warehouse. During Sale and busy times this period may be extended due to the volume of orders.

 

Shipping destination: Ukraine

Delivery within 7-10 working days.

PRE-ORDER 10-14 working days.

 

Shipping destination: Rest of the world

Delivery within 10-21 working days.

Can I track my order?

Yes, you can. When your order is dispatched, you’ll receive a confirmation email from us. This will inform you of a tracking number.

Refunds & exchanges

How do I refund or exchange or my order?1

If you wish to return your order for an exchange, please note that exchange must be sent back within 7 working days from the date of dispatch of the product. Please ensure the item(s) are in a new and unused condition, with the original label and tags still intact and in the original bag and packaging. In the case of a refund, we charge a 10% commission on operating expenses.

To create your exchange, please fill in the form or contact our Customer Care service.

I sent back my return but I have not heard anything.

Refunds and exchanges take a full 14 business days to be processed, and you will be emailed once this has been completed.

I’ve received a faulty or incorrect item.

If items you have received is incorrect or faulty, we recommend you to save them unused condition, with the original label and contact our Customer Care service.

Payment

What payment methods do you accept?

We accept VISA & MasterCard, Apple Pay, Google Pay and PayPal method. Payment options may vary by country. In Ukraine COD payment is available.

News

How do I subscribe to your newsletter?

Find "Get our Love Letters" at the bottom of any page on our website and fill out the e-mail field. Magically! Now you will be the first one we send special offers, discount campaigns & more.

How do I unsubscribe to your newsletter?

If you would like to unsubscribe you can opt out by clicking on the "unsubscribe" link on the bottom of each newsletter.